The Taylor Heating Team

Professional Inspections for Furnaces, Vents and More in Rochester, NY

Taylor Heating Inc isn't just another faceless corporation; we're a team of dedicated local service professionals who invest ourselves personally in the success of each job we do. Since our founding 70 years ago, we've built up a solid reputation through our commitment to providing friendly and respectful service. Not a day has passed by where we have compromised on our core values! We look forward to working hard for you, and earning your repeat business.
Bob Taylor

Bob Taylor – Founder of Taylor Heating Inc

Robert Eastman Taylor established Taylor Heating, Inc. in 1947 after having served our country as a merchant marine. Bob and his wife Harriet ran a successful and prosperous heating and air conditioning business for many years, and also Bob and Harriet were instrumental in founding the Registered Heating Contractors organization. The organization evolved into the local chapter of the Air Conditioning Contractors of America (ACCA) in the mid ’70s. Bob was honored by the ACCA and inducted into its Hall of Fame in 2002. Bob continues to work at Taylor Heating, Inc. today in an advisory capacity.

Tony DiCiacce

Tony DiCiacce – President and CEO

Tony has been with Taylor Heating, Inc. since 1977, and has expanded the business since he purchased the company from founder Bob Taylor in 2008. Tony understands and has participated in all aspects of this industry, from the ground, up. The Taylor business and team would not be where it is today without the guidance, drive and savvy of Tony DiCiacce.

A word from our President:
“I have worked for Taylor Heating, Inc. for over 30 years. We have always run an honest business and sold the customer what they needed, not what we wanted to sell. Whether it was a high-efficiency system or a standard-efficiency system, we only make recommendations after asking key lifestyle questions. After that, it is always the customers’ choice. No high pressure. Our service technicians are honest and educated and follow the same code of ethics. We are large enough to handle any service issue and small enough to know our customers personally. I never have to worry about running into an unhappy customer and that is why it is always a GREAT Day at Taylor Heating!!”

 When Tony is not working, he enjoys … wait, Tony is always working!

Aurel Cournoyer

Aurel Cournoyer – Vice President and Service/Plumbing Manager

Employed with us since 1990, Aurel came to Taylor Heating, Inc. with an extensive background in the HVAC industry. Aurel has an associates in HVAC, BPI, NATE, CCST gas line, EPS, factory training classes from Lennox, American Standard, Amana, Navien, Locknivar, Generac, Etc… 

Taylor Heating, Inc. is one of only 10 contractors to be chosen from around the United States to be invited to be part of the American Standard Next Generation Furnace Council – and Aurel is Taylor Heating, Inc.’s company representative for this council. 

Aurel’s #1 job satisfaction? “The feeling of satisfaction that comes from a customer sharing how Taylor Heating made a difference in the quality of their life.” 

When Aurel is not on the job, he enjoys spending his time with his wife. We spend much of that time on home improvement projects. We also spend much time as we can with our grown children as possible. 

Chris Tomeno

Chris Tomeno – General Manager

Employed with us since 2012, Chris has 30 years of plumbing experience, with emphasis on cross connection control and plumbing systems certifications. In addition, Chris’s extensive knowledge in every aspect of residential water treatment earned him the position of managing the northeast branch of the second-largest water treatment equipment manufacturer in the United States.
 
Chris’s #1 Job Satisfaction? “Working with homeowners to make sure the job is done right the very first time.”

After working hours, Chris enjoys day trips with his wife; spending time with his two children and two grandchildren; woodworking; vacations anyplace where the sand is white and the water is blue; and auto racing.

Sue

Maryanne - Customer Service Representative

Maryanne has been employed with Taylor Heating, Inc. since 2016. She brings 30 years of commercial HVAC managerial experience to our team. 

What is one thing Maryanne enjoys about her job? “I enjoy the day to day interaction with customers and building lasting relationships.

When Maryanne is not working she enjoys being with family, camping, boating, hiking, and yoga.

Sandy

Christine Falbo – Customer Service/Dispatch Manager

Christine has been employed with Taylor Heating since 2014. She started as the hearth manager selling wood, pellet, gas stoves, fireplaces and inserts. Worked with customers to ensure proper installation and servicing of their equipment. She oversaw service and install technicians to ensure the highest quality product. She then moved to our Rochester office in 2016 to oversee customer service and the dispatch department. With the intentions of bringing the finest quality service and installation to all that use Taylor Heating. 

What is one thing Christine enjoys about her job? “ The variety of duties, the satisfaction of knowing our customers are well taken care of and is always great to get satisfied customer reviews.”

What does Christine do when she is not working? “Working on my boyfriend’s farm, riding motorcycles, working out and training my dog.”

Randy

Randy - Accountant

Randy has been employed with us since 2013. He holds an Accounting degree from Auburn University and has extensive accounting experience. He uses that training and background to maintain “everything Accounting” for Taylor Heating, Inc. Randy is instrumental in projecting our growth and budgets. He has given us the tools we need to succeed. 

What’s the one thing Randy enjoys about his job? “The teamwork at Taylor.”

When Randy is not working, he enjoys playing with his grandkids, day trips and working around the house. 

Bob

Bob – NYSERDA Coordinator

Bob has been employed with us since 2014. Bob comes from a finance background and has had his own financial consulting firm here in Rochester. Bob took a residential energy conservation class while in college in 1981 and he has been fascinated with energy conservation and efficiency ever since. Bob has taken on the challenges of modeling our projects to make sure he maximizes our customer’s incentives from NYSERDA. 

What’s the one thing the Bob enjoys about his job? , “the opportunity to help people get their homes in the best possible energy efficient condition”

When Bob is not working, he enjoys time with his wife and daughters. Bob and his family do like to travel.



Tom

Chelsea – Administrative assistant

Chelsea has been with us since August 2016 she brings 7 years of customer service experience and 2 years of administrative experience. 

What is one thing Chelsea enjoys about her job? “I enjoy having different tasks each day so that I am not doing the same thing. I also love everyone that I work with.”

What do you like to do when you’re not working? “When I am not working I like to spend time with my dogs, family & friends, riding my 4-wheeler, and shopping.” 

José

Tom Cass – HVAC Installation Technician

Tom has been employed with us since 2009. His college background from MCC includes HVAC certification. Additionally, Tom is NATE Certified. As with all of our technicians, Tom keeps up to date on current trends in our industry by attending seminars and reviewing the latest information available.

Tom works both on the mechanical and insulation sides. It is a pleasure knowing that Tom is on a job. Weather it’s a mechanical or insulation job Tom makes sure the job is done right the first time. It is quite often I’ll run into Tom as I am getting ready to head home at 630PM. Toms attitude “It takes what it takes”. It is great to have Tom as part of the Taylor Team.

What is one thing about working at Taylor that Tom would like our customers to know about? “I have learned to be prepared for anything, because every job is unique.”

When Tom is not working, he enjoys spending time with his wife and dog, and working on their new home.


Jordan

Eric – HVAC Installation Technician

Eric has been employed with us since 2016 and he brings 3 years of HVAC experience. He is also EPA 608 certified.

What is one thing Eric enjoys about his job? “Leaving an install knowing I made a difference for the customers comfort level.”

What does Eric like to do when he is not working? “Sundays are for NASCAR & NFL – Go Bills!. In the summer you’ll always find me on my boat along with friends. In the winter I ride snowmobiles almost every snowfall also with my friends. Also I go to the gym daily.”

Jordan

Jack – HVAC Installation Technician

Jack has been with us since 2016 and this is his first job in the field. He is finishing up his Associates Degree in HVAC-R at Monroe Community College.

What is one thing Jack enjoys about his job? “Being in a new place almost every day makes coming to work enjoyable.”

When Jack is not working he enjoys camping, hiking, skiing, and playing/watching sports.

Jordan

Nick – Home Performance Insulation Technician  

Nick has been employed with Taylor Heating since 2016. He brings 2 years of plumbing experience, OSHA 10, and confined space certificate.

What is one this Nick enjoys about his job? “The good environment.”

What does Nick like to do when he is not working? “Stay active by playing basketball.”

Jordan

Les – HVAC Service Technician

Les has been employed with us since 2001. Les obtained the majority of his experience through college courses. He is NATE and BPI certified. As with all of our technicians, Les keeps up to date on current trends related to our industry by attending seminars and reviewing the latest information available.

What’s one thing Les would like our customers to know? “Pay attention to detail, take your time and listen to the customer’s need. Enjoy the freedom and diversity to be able to solve problems.”

When Les is not at working, you can find him spending time with his family, skiing, boating and motorcycling.

Jordan

Jordan – HVAC Service Technician

Jordan has been employed with us since 2013. Knowledgeable in the field of new equipment installation, Jordan obtained the majority of his experience through trade-school programs. He is EPA 608 certified and holds a certification in Greens Awareness. As with all of our technicians, Jordan keeps up to date on current trends related to our industry by attending seminars and reviewing the latest information available.

What’s one thing that Jordan enjoys about his job? “I love my job and this industry because it marries my love of Science and Engineering in a way that allows me to be out in the world every day doing it.”

When Jordan is not working, he enjoys golf, fishing, and time with friends and being outdoors.


Joe

Kirk – HVAC Service Technician

Kirk has been employed with Taylor Heating, Inc. since 2014. Kirk brought with him over 14 years of experience in HVAC service, and installation. Kirk holds Nate certification in Gas Heating Service and is a NADCA certified air systems cleaning specialist. Kirk also holds an EPA Universal Refrigeration certification, a track pipe certification and has completed the OSHA 30 hour course to complete that certification.

What’s the one thing Kirk enjoys about his job? “I enjoy that no two days in a row are identical. It’s always changing.”

When Kirk is not working he enjoys time racing go karts with his wife and son, Kirk is part of a pit crew for a local sprint car team and also enjoys building engines. When Kirk is not busy with his racing or engines you can find him spending some quality time playing the drums.

Dave

Chris S. – HVAC Service Technician

Chris started working at Taylor Heating, Inc. in 2014 as a Service Tech. Chris brought with him experience in HVAC service. Chris holds certification in HVAC and also holds a degree in Liberal Arts. Chris looks forward to the trainings that we offer our technicians.

What’s the one thing Chris enjoys about his job? “Is fixing & helping the customers with questions and the everyday HVAC problems”

When Chris is not working he enjoys time with his wife, his dog Onyx, a cat named Gizmo as well as friends and family.

Matt G.

Jimmy K. – HVAC Service Technician

Jimmy has been employed with us since 2016. Jimmy attended BOCES in Fairport and performed an internship with Taylor eventually joining full time.

What is one thing Jimmy enjoys about his job? “Meeting new customers and assisting them to achieve their goals. He also enjoys the constant learning and knowledge.

While Jimmy is not working he enjoys motor boating, water skiing, being with his wife of 3 years, and being with his animals. (Precious, Raven and Sofie)

Matt L.

Aaron W. – HVAC Service Technician

Aaron has been with us since 2016 and he brings 2 years of residential experience and 1 year of commercial ventilation and refrigeration experience. He also has an A.A.S degree in HVAC-R, EPA 608 Universal certification and Osha 10 certification.

What is one thing Aaron enjoys about his job? “Giving customers solutions to their problems”  
What does Aaron like to do when he is not working? “I like to fish, hike, and watch the Buffalo Bills.”

Mark

Jim N. - Warehouse

Jim has been employed with Taylor Heating since 2016. He has brought over 18 years of experience in warehouse and shipping/receiving. He is licensed to operate a forklift, Certified 5-25 ton overhead bridge crane operator, and is certified with OSHA and there 10 hour course. 

What is one thing Jim enjoys about his job? “ It constantly changes day to day – not just doing the same thing every day all day. Keeps the brain active! Plus, the people are great to work with.”


Joe Ibbetson

Matt L. – Plumbing Technician

Matt has been employed with us since 2014. He started plumbing in 2014 when he was hired at Taylor Heating as an apprentice.

What does Matt enjoy about his job? “I enjoy getting the opportunity to work with different customers in different situations every day.”

While Matt is not working he enjoys spending most of his time doing various fitness related activities.

Joe Ibbetson

Matt G. – Plumbing Technician

Matt has been employed with us since 2012. He brought to Taylor Plumbing his 10 years of service plumbing and hot water experience. Matt is certified and trained in all major related product brands, including the product lines that Taylor Plumbing carries. He keeps up to date on current trends related to our industry by attending seminars and reviewing the latest information available.

What’s one thing that Matt enjoys about his job? “Finding and solving new problems for my customer.

When Matt is not on the job, he is spending time with his wife and three children. 

Joe Ibbetson

Mike - Energy Consultant

Mike has been with us since 2015 and he has 13 years of experience in residential heating and cooling. Mike is N.A.T.E certified, EPA certification in refrigerant safety, and has his BPI certification. 

What is one thing Mike enjoys about his job? “Taking information from a customer or a concern and turning it into a solution for the customer. I also like the freedom to interact, present, and sell to customers based on their needs and concerns.”

What does Mike like to do when he is not working? “I like to go to the gym, fun activities with my daughter, watching Steelers football games, playing Xbox and watching Netflix.”

Joe Ibbetson

Ismail – Energy Consultant

Ismail has been with us since 2016 and he brings 25 years of experience in home improvement sales and installation.

Freedom and constant learning environment and working with a company that goes above and beyond to make customers happy.

Spending time with my kids, reading, working on cars, and student pilot. 

Joe Ibbetson

Ryan – Home Performance Insulation Technician

Ryan has been with us since 2016 and he brings over 5 years of home performance experience with him. He has ample experience in performing energy assessments and performing installation of HVAC Insulation systems. He maintains BPI certifications and has continued his education at the NYSWADA campus in Syracuse. He graduated from Mansfield University of Pennsylvania. 

What is one thing Ryan enjoys about his job? “Being able to address our customer’s requests and delivering the highest level of service and craftsmanship. I enjoy the team atmosphere, the growth and training opportunities.”

When Ryan is not at work he enjoys spending time with his family and reading.

Joe Ibbetson

Joe – Energy Consultant

Joe has been with us since 2004 he has 20 years of experience. He is Building Performance Institute certified, and HVAC certification from Monroe Community College.

What is one thing Joe enjoys about his job? “He enjoys the opportunity to interact with the customers and working with them to ensure the best service possible.”

When Joe is not working he enjoys spending time with his wife and children.  
Our friendly service representatives are on the line 24/7,
so call us at (585) 500-HELP (4357) when you need us!
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