Meet the Taylor Team

BOB TAYLOR

Robert Eastman Taylor established Taylor Heating in 1947 after having served our country as a merchant marine. Bob and his wife Harriet ran a successful and prosperous heating and air conditioning business for many years. Bob and Harriet were also instrumental in founding the Registered Heating Contractors organization. The organization evolved into the local chapter of the Air Conditioning Contractors of America (ACCA) in the mid ’70s. Bob was honored by the ACCA and inducted into its Hall of Fame in 2002. Bob continues to work at Taylor Heating today in an advisory capacity.

TONY DICIACCE

Tony has been with Taylor Heating since 1977 and has expanded the business since he purchased the company from founder Bob Taylor in 2008. Tony understands and has participated in all aspects of this industry, from the ground, up. The Taylor business and team would not be where it is today without the guidance, drive, and savvy of Tony DiCiacce.

A word from our President:

“I have worked for Taylor Heating for over 30 years. We have always run an honest business and sold the customer what they needed, not what we wanted to sell. Whether it was a high-efficiency system or a standard-efficiency system, we only make recommendations after asking key lifestyle questions. After that, it is always the customer’s choice. No high pressure. Our service technicians are honest and educated and follow the same code of ethics. We are large enough to handle any service issue and small enough to know our customers personally. I never have to worry about running into an unhappy customer and that is why it is always a GREAT Day at Taylor Heating!”

When Tony is not working, he enjoys … wait, Tony is always working!

AUREL COURNOYER

Employed with us since 1990, Aurel came to Taylor Heating with an extensive background in the HVAC industry. Aurel has an associate’s in HVAC, BPI, NATE, CCST gas line, EPS, factory training classes from Lennox, American Standard, Amana, Navien, Locknivar, Generac, Etc…

Taylor Heating is one of only 10 contractors to be chosen from around the United States to be invited to be part of the American Standard Next Generation Furnace Council – and Aurel is Taylor Heating’s company representative for this council.

Aurel’s #1 job satisfaction? “The feeling of satisfaction that comes from a customer sharing how Taylor Heating made a difference in the quality of their life.”

When Aurel is not on the job, he enjoys spending his time with his wife. We spend much of that time on home improvement projects. We also spend much time as we can with our grown children.

RANDY

Randy has been employed with us since 2013. He holds an Accounting degree from Auburn University and has extensive accounting experience. He uses that training and background to maintain “everything Accounting” for Taylor Heating. Randy is instrumental in projecting our growth and budgets. He has given us the tools we need to succeed.

What’s the one thing Randy enjoys about his job? “The teamwork at Taylor.”

When Randy is not working, he enjoys playing with his grandkids, day trips, and working around the house.

BOB

Bob has been employed with us since 2014. Bob comes from a finance background and has had his own financial consulting firm here in Rochester. Bob took a residential energy conservation class while in college in 1981 and he has been fascinated with energy conservation and efficiency ever since. Bob has taken on the challenges of modeling our projects to make sure he maximizes our customer’s incentives from NYSERDA.

What’s the one thing the Bob enjoys about his job? “The opportunity to help people get their homes in the best possible energy-efficient condition”

When Bob is not working, he enjoys time with his wife and daughters. Bob and his family like to travel.

TOM CASS

Tom has been employed with us since 2009. His college background from MCC includes HVAC certification. Additionally, Tom is NATE certified. As with all of our technicians, Tom keeps up to date on current trends in our industry by attending seminars and reviewing the latest information available.

Tom works both on the mechanical and insulation sides. It is a pleasure knowing that Tom is on a job. Weather it’s a mechanical or insulation job Tom makes sure the job is done right the first time. It is great to have Tom as part of the Taylor Team.

What is one thing about working at Taylor that Tom would like our customers to know about? “I have learned to be prepared for anything, because every job is unique.”

When Tom is not working, he enjoys spending time with his wife and dog, and working on their new home.

NICK

Nick has been employed with Taylor Heating since 2016. He brings two years of plumbing experience, OSHA 10, and confined space certificate.

What is one this Nick enjoys about his job? “The good environment.”

What does Nick like to do when he is not working? “Stay active by playing basketball.”

LES

Les has been employed with us since 2001. Les obtained the majority of his experience through college courses. He is NATE and BPI certified. As with all of our technicians, Les keeps up to date on current trends related to our industry by attending seminars and reviewing the latest information available.

What’s one thing Les would like our customers to know? “Pay attention to detail, take your time, and listen to the customer’s need. Enjoy the freedom and diversity to be able to solve problems.”

When Les is not at working, you can find him spending time with his family, skiing, boating, and motorcycling.

JORDAN

Jordan has been employed with us since 2013. Knowledgeable in the field of new equipment installation, Jordan obtained the majority of his experience through trade-school programs. He is EPA 608 certified and holds a certification in Greens Awareness. As with all of our technicians, Jordan keeps up to date on current trends related to our industry by attending seminars and reviewing the latest information available.

What’s one thing that Jordan enjoys about his job? “I love my job and this industry because it marries my love of science and engineering in a way that allows me to be out in the world every day doing it.”

When Jordan is not working, he enjoys golf, fishing, and time with friends and being outdoors.

MATT G.

Matt has been employed with us since 2012. He brought to Taylor Heating his 10 years of service plumbing and hot water experience. Matt is certified and trained in all major related product brands, including the product lines that Taylor Heating carries. He keeps up to date on current trends related to our industry by attending seminars and reviewing the latest information available.

What’s one thing that Matt enjoys about his job? “Finding and solving new problems for my customers.”

When Matt is not on the job, he is spending time with his wife and three children.

MIKE

Mike has been with us since 2015 and he has 13 years of experience in residential heating and cooling. Mike is N.A.T.E certified, EPA certification in refrigerant safety, and has his BPI certification.

What is one thing Mike enjoys about his job? “Taking information from a customer or a concern and turning it into a solution for the customer. I also like the freedom to interact, present, and sell to customers based on their needs and concerns.”

What does Mike like to do when he is not working? “I like to go to the gym, do fun activities with my daughter, watch Steelers football games, play Xbox, and watch Netflix.”

JOE

Joe has been with us since 2004 and he has 20 years of experience. He is Building Performance Institute certified and has HVAC certification from Monroe Community College.

What is one thing Joe enjoys about his job? “He enjoys the opportunity to interact with the customers and working with them to ensure the best service possible.”

When Joe is not working, he enjoys spending time with his wife and children.